Whenever I take my staff out to tea, or to dinner, I always make them go around the table and tell me "war stories." In other words, tell me their most difficult, awkward, gross, or tough situations with clients in the room. I've always been avidly curious about what goes on behind those closed doors, given that I'm not a technician myself.
Well, as you can imagine, these stories were quite entertaining.
Of course, there is the usual gross fare: like a client who forgot to completely clean themselves and was coming in for a Brazilian, or a client who had toilet paper still sticking partway out of her rear-end.
Then, there are the high-stress stories: one of my poor estheticians had a client whose skin seemed to react to everything she put on it, and she had to keep taking off products and putting on new ones.
Then, there are the stories that are just BIZARRE: one massage therapist related that a certain client just could not be pleased with ANY kind of massage stroke, whether effleurage or petrissage or percussion or open fist or open hand or elbows or thumbs. Instead, she wanted to be wrung. Like, you know, giving someone an Indian rope burn? But it turned out that even being wrung was not what she wanted. Exasperated, the massage therapist simply asked her to leave - the heartache and headache was apparently just not worth it to her.
Listening to the stories from the safety of a lunch or dinner table, of course, these seem absolutely hilarious to me and I laugh loudly and heartily when I hear them related. But I can imagine how having to deal with it live and in an enclosed room could change my perspective really fast. So here's to the wonderful technicians out there, not only on my staff, but on those of all spas around the world. They really do put up with a lot!