I was really touched on Saturday and today by the caring hearts and minds of my staff. On Saturday, a client called same-day to cancel, and instead of being upset at this client, the technician that was affected said that the client was going through a difficult time and we should not charge her our cancellation fee. This particular client had gone through the death of a spouse and whenever she does come to the spa, she spends a lot of time during her treatment crying.
Immediately, when this story was related to the staff members standing nearby, these other staff members volunteered to do healing work on her, whether massage, Reiki, or just general take-care-of-the-client services. I was so touched I started tearing up myself at their willingness to expend their precious energy healing someone else for no money.
And then again tonight, we had a client faint twice during her time at our spa. There was an army of staff surrounding this client, getting her juice and food, putting cold towels on her, holding her hand. It really made me so proud to hear how much concern my staff had for her, and to watch all of their faces bearing those angelic, loving expressions. They were really ready to jump through hoops to ensure this person's health, safety, and good experience. I *know* that anyone who does come to us is getting wonderful service. I know that for a fact, and I am so proud and honored to be working with such people.
It's days like these that I get to see their true colors and I really like what I see. I hope all my clients see this as well, and appreciate them for the gems they are.