A one-star Yelp review posted by paris h. made me more closely examine my previous posts. She said that I was insulting clients on my blog, and that woke me up because I had never perceived it that way.
But Claire and Sushila, two wonderful members of my staff, got me to see that I was being defensive in my blog. At first, I protested that I had started the blog in the first place to tell the other side of the story, the side that Yelp doesn't allow you to tell, the side that malicious Yelpers also don't mention. Like the fact that they have never visited your spa, for example. I also did it to stand up for my staff, who were insulted in certain Yelp posts and called stupid.
Anyway, when I went back and read the posts, I could see I was being defensive. I could see that I was emotionally charged when I wrote them, and so what I want to say to paris h. from Yelp is: You are right. I was being emotional and unprofessional. Thank you for pointing this out to me. I accept this and I will change.
I realized I was so focused on the unfairness and negativity in the reviews, I was lowering myself to the vibrations of the people who posted them in the first place. And that is not where I want to devote my energy, so thank you for reminding me of that.
And to Claire and Sushila, thank you for sharing your wisdom and opinions with me. I know I have a tendency to shoot the messenger sometimes, so I appreciate your tenacity. See, I do listen!