Sunday, March 1, 2009

Laundry, Laundry, Always Laundry

The lifeblood of a spa is....not what you'd think. The phones? Yes. Although these days email and Instant Messaging are also ways for customers to schedule appointments. The employees? Well, yes. Without them, there is no capability to schedule appointments or take customers. But what really brings a spa to its knees? The laundry machines - the washer and the dryer and when they break!!!

Sorry, I feel particularly strongly and particularly emotional right now because at the moment, our dryer is broken. The kicker is, I paid ~$120 over Christmas to have it fixed...first it was squeaking, so we called in an appliance repair team. They came, but then broke the dryer even worse because it stopped working shortly after they came. Turns out, a belt was loose. So I paid another $21 or so to replace the belt, and all was hunky-dory again.

Well, fast forward to February 26. Once again, my staff call me up and tell me the dryer is squeaking again. I get to the spa on Friday, February 27th, and sure enough, the things sounds like an army of mice are caught in it. So I call up the same repair place - yay, it's under warranty. Yay, or so I thought. They come back today, and guess what?!??! They broke it worse again! Not only did they not fix it, but a part caught on fire when they went to plug it in, the dryer sparked, and now it doesn't work any longer. Give me the army of mice any day!!! At least it worked.

AAAAAGGGGGHHHHH! Okay, okay, I am calm now. I am obviously resisting the situation, and I could just choose to drop the resistance....but that doesn't help with my dryer!!!!!

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