It's bad enough that I have to worry about people coming to the spa for a service, not liking their experience, and then writing about it online and giving us a negative review. But I never thought I'd have to worry about someone who's NEVER been to our spa for a service whatsoever, never paid us a dime, and still went on Yelp to blast us! What am I talking about? I am referring to this 3/22/08 review of our spa, written by Angela F:
2 Stars: 1 for Great Website Design and 1 for Marketing Efforts, what ever else they could of gotten was dissolved by my in person experience -very dissapointing and misleading.
I wonder how they got Best Spa by anyone who actually visited them - starting from Obscure location in a dingy strip mall, small over stuffed space claiming to be a Day Spa for Relaxation, to say the least there is nothing that will want to make you spend a Day there.
Yet one thing for sure if you want to over pay and leave dissapointed visit Pavia "Day" Spa.
If I would give them any Award - it will be for Over Promising & Underdelivering...
How do I know that she's never been to our spa before? Because I know who she is, and her name is not in our database (she posted her picture on Yelp.com, and I recognized her). She called me three years ago asking to come talk to me about doing spa consulting for me. I agreed to a meeting, and then after meeting her, realized her skills were more appropriate for a larger spa (she specializes in creating healthy, nutritious menus for spa clients). So I referred her to a friend of mine who owns a much larger spa.
Then, fast forward to March 14, 2008, when she called Pavia to respond to an ad I had placed on Craigslist for an open spa coordinator position. Because I had already hired someone, and because I was overwhelmed with responses for that position, I did not contact her (or any of the other 56 people who had applied that I could not meet or hire). So clearly, she went onto Yelp.com to fulfill a personal grudge and smear our reputation.
This is why I really hate Yelp. You can't respond to negative reviews publicly, and no one who posts there has any accountability for what they write. Obviously, they can write stuff about your spa and never have even been there for a service. What actually really cracked me up was her statement that if you want to "overpay and leave dissapointed [sic - obviously, she's never won a spelling contest]," then go to Pavia. Haha, seeing as how she's never handed us a dime, I don't see how she overpaid for anything.
I did alert Yelp that this was a libelous review, and we will see whether they do the right thing. I trust that they will remove the review soon. And if they do not, I don't see that there is much I can do about it, unless I want to file a libel suit.
Well, I will just blog about this and then let it go. She is evidently in a difficult place in her life, and I feel only compassion for her. I will send her light during meditation and hope that illuminates the darkness within her.